Festival of Customer Delight

The Festival of Customer Delight is an online festival organised by Field Notes, in partnership with Outrageous Insight.

In a fast-paced and no-fluff format, each speaker takes the stage for just 3 minutes sharing their top tips and tactics to decode customers and prospects.

The first edition of the Festival of Customer Delight, which took place in October 2023, was a real success with 15 fantastic speakers from the world of market research, and more than 250 registered attendees - and we can’t wait to do it again in summer 2024.

In the meantime, if you missed the event, you can watch the full recording or explore individual sessions below.

Get in touch to find out more about the Festival and to stay updated on upcoming events.

How to overcome the existential dread of foresight work through radically inclusive innovation

Fox Al Rajim Samsung
Design Research Lead at Samsung

How to write an email people feel compelled to act on

Katie Skelton
Email Marketing specialist at Little Green Duck

How to get great video content from your participants

Dave Kaye
CEO at Peek and co-founder at Field Notes

How to use culture to create brand relevance

Maria Victoria O’Hana
Project Director at Sign Salad

How to conduct great research with kids and the value of placing kids as our inspiration

Chris Illsley
Global Insights Manager, Master Brand, The LEGO Group

How to get deeper insight, faster

Kathy Cheng
CEO at Nexxt Intelligence

How to hear what your customers really want

Patrick Olszowski
Lead trainer at Outrageous Insight

How to go beyond the data and embed best in class market research in strategic principles

Hannah Osborn
Founder, Pure Healthcare Strategy

How to keep people engaged in a survey

Niall Smith
Director, SketchBook

How to stop worrying about Artificial Intelligence

Mike Stevens
Founder at Insight Platforms

How to ensure on-time delivery in self ethnography projects

Giulia Romanò
Head of Customer Innovation at Field Notes

How to use inclusive insights to mitigate risk in marketing

Stephanie Matthews
Inclusion Partner at Creative Equals

How to connect with global audiences

Jill Kushner Bishop
Founder and CEO, Multilingual Connections

How to make focus groups fun

Cynthia D. Harris, MBA
Managing Director & Lead Moderator at 8:28 Insights

Why over-focusing on empathy is the research industry’s poisoned chalice

Steven Lacy
Owner, The Outsiders