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Customer Success Manager

(to join us in Jan 2024)

We are looking for a Customer Success Manager to join our dynamic team and play a pivotal role in ensuring an exceptional customer experience throughout the project lifecycle on our Field Notes platform.

Key areas of focus:

  • Support and Customer Onboarding: From quote creation to project wrap-up, you will be the driving force behind customer satisfaction and engagement.

  • Tracking and Sales Oversight: You will ensure the wider team has comprehensive oversight of sales activities and you will contribute to informed decision-making within the company.

  • Product Development: You will contribute to refining and enhancing our product. Your engagement in various stages of development and communication highlights your contribution to creating a user-focused, innovative platform.

  • Social media, Marketing and Events: Your contributions will extend beyond customer success, shaping our external presence and fostering strategic relationships. By getting involved in content creation, event coordination, and industry presence, you will amplify Field Notes’ impact within the industry.

About you:

  • 2-3 years of experience in a customer success or an account management role, with a focus on delivering exceptional service and support.
  • While not mandatory, a market research / agency background would be preferable.
  • SaaS experience preferable.

Read the full Job Description

How to apply:

Please send us a short cover letter explaining why this is a good job for you and why you are good for the job.
Send this with your CV to:

We are arranging interviews for Jan 2024, but are happy to have initial meetings sooner for the right candidate.

Why work with us?

We are a small team, passionate about delivering a great experience to our users all the while improving our excellent product. We work together creatively and pool our ideas and enthusiasm. We’d like to write more about this, but we don’t have time (please join us and help us make this page better!)